Cancellation & Refund Policy - Priyanka Gold & Diamonds

At Priyanka Gold and Diamonds, we strive to provide a clear and transparent policy regarding cancellations, refunds, and returns for all jewellery purchases.

1. Order Cancellation

• You may request cancellation of an order before it has been processed or dispatched.
• Cancellation requests can be submitted via the app, website, or by contacting customer support at sales@priyankagoldanddiamonds.com or 9944378757.
• Once an order is dispatched, cancellation is not possible.
• Refunds for cancelled orders (before dispatch) will be processed within 5–7 working days.

2. Return Policy

• We have a No Return policy for all jewellery and online purchases.
• Please review product details carefully before placing an order.

3. Failed Transactions or Technical Errors

• In case of a failed transaction (payment debited but not reflected), the issue will be resolved within 5–7 working days after confirmation from the banking/payment gateway partner.
• For urgent support, contact customer care using the details below.

4. Contact Information

• Company: Priyanka Gold and Diamonds
• Email: sales@priyankagoldanddiamonds.com
• Phone: 9944378757
• Address: 162, W Masi St, opp. to MURUGAN IDLY KADAI, Valaiyal Kadai, Madurai Main, Madurai, Tamil Nadu 625001